COVID-19 Health & Safety Protocols

Elite Health Services is 100% committed to protecting our patients, clients, staff, and the Greenwich community in this current COVID environment.

We are continuing to adhere to stringent safety protocols such as capacity limits, physical distancing, and the use of personal protective equipment.

In addition to maintaining rigorous and regular hospital-grade cleaning protocols, our office is operating based on recommendations and guidelines set by the (CDC) Center for Disease Control and the Connecticut Department of Public Health.

We thank you for your continued cooperation in helping us maintain a healthy environment for all.

With that, we ask that you adhere to the following steps and requirements when visiting our office for physical therapy, personal training and Pilates:

  • Come Alone

    Unless you are accompanying a minor, please come alone. Guests will be asked to remain in the vehicle.  For patients with dependents that cannot be left alone due to age or medical condition, a session may be performed if the dependent can maintain social distancing, remain in a designated chair, and wear a mask for the entirety of the session.

  • Wear a Face Covering

    A mask that covers your nose and mouth must be worn upon entering the building, and remain in place until you have exited the building. Due to limited supplies, we are unable to provide masks for patients.

  • Upon Arrival

    • Park in-front of the building and remain in your vehicle.
    • Text us at the number provided.
    • You will be greeted at your car by your provider.
    • Your provider will escort you into the lobby and conduct a COVID-19 screening that will include taking your body temperature with a no-touch thermometer.

    If a fever of 99.9 °F or higher is present, and/or you are exhibiting signs of respiratory infection (sneezing, coughing, sore throat, shortness of breath, loss of taste or smell) we will reschedule your appointment. * In addition, we ask that you reschedule if you have been in contact with someone with COVID-19 in the past 4 weeks. 

    If no fever or respiratory symptoms are present, you will be taken through no-touch entries directly to our suite where you will be asked to sanitize your hands before your session.

  • Restrooms

    Please use the restroom prior to your arrival. Bathrooms are available for emergencies only during this time.

  • Our Waiting Area

    is currently closed and unoccupied by our administrative team.

  • At the Conclusion of Your Session

    Any fees due will be processed with the credit card on file and a sales receipt will be emailed to you. Future appointments will be scheduled for you via phone or email.

In addition to regular nightly cleanings, the hall bathrooms and all common areas are being wiped down and disinfected continuously throughout the day–and an iWave Air Purification System has been installed within the building’s HVAC system for further protection.